Contact Us
Order Status Inquiry
Curious about where your order is at the moment? Tracking your order is a breeze! Simply visit https://www.17track.net/en. Once there, enter the required tracking information, and you'll gain instant access to real - time updates on your order's progress, from dispatch to its final destination. Stay in the know about your purchase every step of the way!
Answers at Your Fingertips
Before reaching out to our team, we encourage you to explore our comprehensive FAQ Help Center. It's a well - organized resource filled with solutions to many common questions our customers often have. There's a high chance you'll discover the answer you're seeking without having to wait for a personalized response from us, saving you time and effort.
Get in Touch with Us
If the FAQs don't provide the information you need, we're here to help! Here are the convenient ways to contact us:
Contact Form
Our website features an easy - to - use contact form. Just fill in your details and your specific question or message, and our dedicated support staff will receive it promptly. We'll review your inquiry and get back to you with a helpful and detailed response as soon as we can.
Office Hours and Email Response
Our office operates from 9 am to 5 pm EST, Monday through Friday. During these business hours, we make every effort to respond to most emails within one business day. However, we understand that sometimes emails can get misrouted. If you don't see a reply from us in your inbox, please don't worry. Check your spam or junk folder, as our email might have accidentally ended up there.
A Note on Patience
We truly value your interest in getting in touch with us and are committed to providing you with excellent service. To ensure a smooth and efficient communication process, we kindly ask for your patience. Sending multiple emails about the same issue can clog our inbox and potentially delay our response time as we sort through and prioritize all incoming messages. Rest assured, we're doing our utmost to reply to you as quickly as possible.
Contact Details
- Email: For any questions, concerns, or feedback, feel free to send us an email at support@severeri.com. Our customer support team is always ready to assist you.
- Telephone: If you prefer a more direct conversation, give us a call at +1 510 751 0182 during our office hours. Our friendly staff will be more than happy to answer your calls and provide you with the information you need.
We're looking forward to hearing from you and ensuring that your experience with us is a positive one!